Don’t be fooled by the photos.

It looks amazing online and the first impression when you arrive is good, but then the veneer cracks.

First of all what you can’t see in the pictures is the hotel is right next to a massive and very loud civic center. And when I say right next door, I mean the roofs almost touch. Literally. Great if you’re in Puebla for a conference, otherwise it’s noisy.

On our five day stay we experienced all of the following:

1) Unknowledgeable staff. Everything people at the front desk told us was incorrect whether it was directions to a restaurant, a wifi password, travel times to other tourist sites, bus schedules and more. We actually went online and in to other hotels and used their concierge services to get accurate info.

2) Not everything works. Intermittent hot water. Wifi was down when we arrived, took 2 days to fix and it took several chats with hotel staff to get the new password. AC in the rooms is so loud you can’t hear the TV or radio when it kicks in.

3) One great meal (Pumpkin Mole) and one awful one from which we got food poisoning.

As mentioned when you first see the place in person or online it looks great, but on closer inspection you find things like loose electrical outlets, uncomfortable furniture, cracks in walls everywhere, loose tiles, blinds that don’t open properly, windows that won’t open/shut properly, shoddy workmanship and more…

Maybe I’m being to anal, but design is in the details and at Purificadora the details are weak.